01   Orders & Shipping

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. Use the tracking link in that email to follow your package.

Can I change or cancel my order?

We begin processing orders shortly after they are placed. Contact info@alfheimbeauty.com as soon as possible. We will do our best to help, but changes cannot be guaranteed once fulfillment has started.

How much does shipping cost?

Available shipping methods and charges are shown at checkout. Current free-shipping promotions will appear on the storefront and during checkout when applicable.

02   Returns & Refunds

What is your return policy?

Please review our Shipping & Return page for current eligibility, timing and condition requirements.

How do I start a return?

Email info@alfheimbeauty.com with your order number and a brief explanation. Our customer-care team will provide the next steps.

When will my refund appear?

Refund timing depends on the return review and your original payment provider. Your bank or card provider may require additional processing time after a refund is issued.

03   Products & Scalp Care

ALFHEIM builds each collection around a distinct hair or scalp need. Explore the routine that best matches your goal.

Coffee+ — Fine, Fragile & Fuller-Looking Hair

Coffee+ is designed for fine, fragile and breakage-prone hair. The collection focuses on strength, body and a fuller-looking finish, with a routine that can include Shampoo, Conditioner, Hair Mask and Leave-In Conditioner Spray.

Argan+ — Dry, Damaged & Frizz-Prone Hair

Argan+ focuses on nourishment, softness, repair and smoother-looking hair. Build your routine with Shampoo, Conditioner, Hair Mask, Leave-In Conditioner Spray and Hair Treatment Oil according to your hair's needs.

Rosemary+ — Oily Scalp, Roots & Buildup

Rosemary+ is designed around a fresh, lightweight scalp-care routine for oil and buildup-prone roots. Use the Pre-Wash Scalp Oil before shampooing, followed by Shampoo, Conditioner and optional Mask or Leave-In care.

Lavender+ — Blonde, Silver & Lightened Hair

Lavender+ supports blonde, silver, platinum, highlighted and lightened hair. Its purple-toning products help neutralize unwanted yellow and warm tones. Start conservatively and adjust use based on tone, porosity and your desired result.

ALFHEIM EXCLUSIVE — Advanced Scalp & Root Care

Our Saw Palmetto scalp-first system is designed as a complete ritual: Scalp Reset Purifying Cream → Advanced Scalp Shampoo → Advanced Scalp Conditioner → Follicle Boost Scalp Serum → optional Red Light Scalp Serum Applicator.

Does Scalp Reset come before shampoo?

Yes. Scalp Reset Purifying Cream is the first, pre-shampoo step of the ALFHEIM EXCLUSIVE routine.

Do I rinse out the Follicle Boost Scalp Serum?

No. Apply it directly to a clean scalp after cleansing and conditioning, massage gently into target areas and leave it in.

Can I use the Red Light Scalp Serum Applicator with the serum?

Yes. It is an optional device-assisted step designed to complement targeted serum application. Follow the device instructions for use.

04   Payments & Promotions

What payment methods are available?

The payment options currently available to you will be displayed securely at checkout.

Why was my payment declined?

Confirm that your billing information is correct and matches your payment provider's records. If the issue continues, contact your bank or card provider.

How do I use a discount code?

Enter an eligible promotional code during checkout. Checkout will confirm whether the code is valid for your cart and whether it can be combined with other offers.

05   Account & Customer Care

How can I contact ALFHEIM?

Email info@alfheimbeauty.com or visit our Contact Us page.

Where can I learn more about ALFHEIM?

Visit our About pages for our story, purpose and product philosophy, or explore ALFHEIM EXCLUSIVE for our advanced scalp-care system.