SHIPPING & RETURN
Shipping & Returns
At Alfheim Beauty, we aim to provide a seamless shopping experience. Please review our shipping and returns policies below for all the details you need.
Shipping Policy
Processing Time
- Orders are typically processed within 1-2 business days, excluding weekends and holidays.
- Once your order is processed, you will receive an email confirmation with tracking details.
Shipping Options & Costs
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 1-3 business days.
- Free Shipping: We offer free standard shipping on orders over $[X].
Shipping rates and available options will be displayed during checkout.
International Shipping
At this time, Alfheim Beauty ships only within the [Country/Region]. We do not offer international shipping yet, but stay tuned for updates as we expand our shipping services.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. Use this number to track your order directly on the carrier’s website.
Returns Policy
Return Eligibility
We want you to love your purchase! If for any reason you are not satisfied, we accept returns on unused and unopened products within 30 days of purchase.
To be eligible for a return:
- Products must be unused, in their original packaging, and in the same condition you received them.
- Sale items and gift cards are non-refundable.
How to Initiate a Return
To start a return, please email us at info@alfheimbeauty.com with your order number and the reason for the return. Once approved, we will provide return instructions along with a prepaid return shipping label if applicable.
Refunds
Once we receive your return and inspect the items, we will process your refund. Refunds will be issued to your original payment method within 5-7 business days.
Exchanges
We do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@alfheimbeauty.com with your order number and photos of the issue. We will resolve the problem as quickly as possible.
Non-Returnable Items
- Used or opened items.
- Sale items.
- Gift cards.
Contact Us
If you have any questions regarding our shipping or return policies, feel free to reach out to our customer service team at info@alfheimbeauty.com.
