Shipping

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Options & Delivery

Available shipping methods, estimated delivery times and shipping charges are displayed at checkout. Standard delivery is generally estimated at 3–7 business days, while expedited options may be available depending on destination and checkout availability.

Free Standard Shipping

We currently offer free standard shipping on eligible U.S. orders of $35 or more. Any active shipping promotion shown on the storefront or at checkout will apply according to its displayed terms.

Tracking Your Order

When your order ships, use the tracking link in your confirmation email to follow your package. Carrier scans and delivery estimates may take time to update after shipment.

---

Returns

Return Eligibility

We accept eligible returns of unused and unopened products within 30 days of purchase. Items must be returned in their original packaging and in the same condition in which they were received.

Non-Returnable Items

Used or opened products, gift cards and items identified as final sale are not eligible for return unless otherwise required by applicable law.

How to Start a Return

Email info@alfheimbeauty.com with your order number and reason for the return. Once your request is reviewed, our customer-care team will provide the applicable return instructions.

Return Shipping

Return shipping instructions and any applicable return-shipping costs will be communicated when your return is approved. A prepaid label may be provided when applicable.

Refunds

After your return is received and inspected, any approved refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the eligible original item and place a new order.

Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete or incorrect, contact info@alfheimbeauty.com as soon as possible with your order number and photos where applicable. Our team will review the issue and help with the next steps.